How can I contact the Neya Lisboa hotel?
To reach the hotel staff, please find the details for each department below:
Reception
Email: [email protected]
Phone: +351 21 310 1800
Toll-Free #: Not available
SMS: Not available
Reservation
Email: [email protected]
Phone: +351 21 841 3051
Toll-Free #: Not available
SMS: Not available
Events
Email: [email protected]
Phone: +351 21 841 3066
Toll-Free #: Not available
SMS: Not available
Restaurant
Email: [email protected]
Phone: +351 21 841 3066
Toll-Free #: Not available
SMS: Not available
Spa
Email: [email protected]
Phone: +351 21 841 3051
Toll-Free #: Not available
SMS: Not available
Reception
Email: [email protected]
Phone: +351 21 310 1800
Toll-Free #: Not available
SMS: Not available
Reservation
Email: [email protected]
Phone: +351 21 841 3051
Toll-Free #: Not available
SMS: Not available
Events
Email: [email protected]
Phone: +351 21 841 3066
Toll-Free #: Not available
SMS: Not available
Restaurant
Email: [email protected]
Phone: +351 21 841 3066
Toll-Free #: Not available
SMS: Not available
Spa
Email: [email protected]
Phone: +351 21 841 3051
Toll-Free #: Not available
SMS: Not available
How can I provide feedback about my stay at the hotel Neya Lisboa?
To submit your feedback, please send an email to: [email protected] with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Which language does the staff speak at Neya Lisboa hotel ?
Our team speaks English, French, Portuguese and Spanish.
Is there a spa at Neya Lisboa hotel ?
Take a look at the spa details below:
• Day Spa Lisboa:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair not accessible/ Wheelchair ramp/lift available
- Pregnancy friendly
-Open to public
-Guest price: 75 EUR /hour
-Minimum age 18 year(s)
-Reservation is mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Not mandatory: Bathrobe, slippers, swimsuit and swim cap.
- Facilities: Massage, shower and Hydromassage bathtub.
- Spa Menu: Link
- Click here for more details
• Day Spa Lisboa:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair not accessible/ Wheelchair ramp/lift available
- Pregnancy friendly
-Open to public
-Guest price: 75 EUR /hour
-Minimum age 18 year(s)
-Reservation is mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Not mandatory: Bathrobe, slippers, swimsuit and swim cap.
- Facilities: Massage, shower and Hydromassage bathtub.
- Spa Menu: Link
- Click here for more details
Is there a restaurant in Neya Lisboa hotel ?
Definitely, Neya Lisboa has a restaurant:
Restaurant Viva Lisboa:
• European, Fine Dining
• Open on Mon, Tue, Wed, Thu and Fri.
• Open all year.
• Opening times:
• Mon: from 12:30 to 15:00.
• Tue: from 12:30 to 15:00.
• Wed: from 12:30 to 15:00.
• Thu: from 12:30 to 15:00.
• Fri: from 12:30 to 15:00.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required
Restaurant Viva Lisboa menu
Restaurant Viva Lisboa drink list
Restaurant Viva Lisboa website
Restaurant Viva Lisboa:
• European, Fine Dining
• Open on Mon, Tue, Wed, Thu and Fri.
• Open all year.
• Opening times:
• Mon: from 12:30 to 15:00.
• Tue: from 12:30 to 15:00.
• Wed: from 12:30 to 15:00.
• Thu: from 12:30 to 15:00.
• Fri: from 12:30 to 15:00.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required
Restaurant Viva Lisboa menu
Restaurant Viva Lisboa drink list
Restaurant Viva Lisboa website
Can I make a spa reservation at the Neya Lisboa hotel ?
• Day Spa Lisboa:
To make a spa reservation, please send an email to: [email protected] with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number
To make a spa reservation, please send an email to: [email protected] with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number
What time is breakfast served at hotel Neya Lisboa?
Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Viva Porto Restaurant.
We can also serve breakfast in room upon request.
The breakfast is served in Viva Porto Restaurant.
We can also serve breakfast in room upon request.
How to apply for a job or internship at Neya Lisboa hotel ?
If you’d like to work with us, please send an email to [email protected]
Is there a car rental service at the Neya Lisboa hotel ?
Here are all the items available for rent:
Available for free:
Bike
Umbrella
External services:
- For Electric bike rental, we recommend Front Office Lisboa.
You can contact them directly at
• +351 21 310 1800
- For Portable wifi rental, we recommend Front Office Lisboa.
You can contact them directly at
• +351 21 310 1800
- For Car rental, we recommend Front Office Lisboa.
You can contact them directly at
• +351 21 310 1800
- For Motor scooter rental, we recommend Front Office Lisboa.
You can contact them directly at
• +351 21 310 1800
Available for free:
Bike
Umbrella
External services:
- For Electric bike rental, we recommend Front Office Lisboa.
You can contact them directly at
• +351 21 310 1800
- For Portable wifi rental, we recommend Front Office Lisboa.
You can contact them directly at
• +351 21 310 1800
- For Car rental, we recommend Front Office Lisboa.
You can contact them directly at
• +351 21 310 1800
- For Motor scooter rental, we recommend Front Office Lisboa.
You can contact them directly at
• +351 21 310 1800
Is there a bar at Neya Lisboa hotel ?
Take a look at our bar details below
NEYA Lounge Bar:
• Lounge bar
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Open from 11:00 to 23:00
• Open to public
• Pets are not accepted in the bar
• Food served
• No age restriction
• No live entertainment
• No dress code is required
• Free services: TV, Big screen and Sports broadcast
• No happy hour
- Have a look at our menu
NEYA Lounge Bar:
• Lounge bar
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Open from 11:00 to 23:00
• Open to public
• Pets are not accepted in the bar
• Food served
• No age restriction
• No live entertainment
• No dress code is required
• Free services: TV, Big screen and Sports broadcast
• No happy hour
- Have a look at our menu
How can I get an invoice from the Neya Lisboa hotel?
To request an invoice, please send an email to: [email protected] with the following information:
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
Is there a parking at Neya Lisboa hotel ?
Our parking costs 22 EUR/night.
Valet parking: NO
Not bookable
We have an EV charging station, the cost applies per charge and it depends on your subscription plan with the provider.
Valet parking: NO
Not bookable
We have an EV charging station, the cost applies per charge and it depends on your subscription plan with the provider.
What time is the check in at Neya Lisboa hotel ?
Standard check-in time is anytime after 15h. Even very late at night
Early check-in is subject to availability and not guaranteed.
If your room is read,y you can check-in early without extra charge.
We can guarantee early check-in upon payment of one extra night fee.
Early check-in is subject to availability and not guaranteed.
If your room is read,y you can check-in early without extra charge.
We can guarantee early check-in upon payment of one extra night fee.
Do rooms at Neya Lisboa hotel include a welcome tray, coffee machine or kettle?
See our welcome tray options below:
Lobby:
• For Free: Biscuits, Flavoured water
• Not available: Mineral water, Gummies
Standard with extra bed, Standard Double, Standard Twin, Standard Individual:
• For Free: Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar
• Not available: Nespresso, Espresso machine, Coffee machine, Nescafé, Coffee pods, Mineral water, Chocolate powder, Milk, Biscuits, Fruits
• Welcome tray refill: supplied on arrival only
Suite Superior:
• For Free: Coffee machine, Coffee pods, Purified water, Kettle, Tea bags, Milk powder, Sugar
• Not available: Espresso machine, Mineral water
• Welcome tray refill: supplied on arrival only
Lobby:
• For Free: Biscuits, Flavoured water
• Not available: Mineral water, Gummies
Standard with extra bed, Standard Double, Standard Twin, Standard Individual:
• For Free: Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar
• Not available: Nespresso, Espresso machine, Coffee machine, Nescafé, Coffee pods, Mineral water, Chocolate powder, Milk, Biscuits, Fruits
• Welcome tray refill: supplied on arrival only
Suite Superior:
• For Free: Coffee machine, Coffee pods, Purified water, Kettle, Tea bags, Milk powder, Sugar
• Not available: Espresso machine, Mineral water
• Welcome tray refill: supplied on arrival only
How can we get to Neya Lisboa hotel from the closest airport or train station ?
Public transport options are:
Airports
• Lisboa (LIS), 5 km/3 mi, directions here
• Cascais (CAT), 21 km/13 mi, directions here
Train stations
• Santa Apolónia, 3 km/2 mi, directions here
• Oriente, 9 km/6 mi, directions here
• Rossio, 2 km/1 mi, directions here
Others
• Castle of San Jorge, directions here
• Santa Justa elevator, directions here
• Commerce Square, 4 km/2 mi, directions here
Airports
• Lisboa (LIS), 5 km/3 mi, directions here
• Cascais (CAT), 21 km/13 mi, directions here
Train stations
• Santa Apolónia, 3 km/2 mi, directions here
• Oriente, 9 km/6 mi, directions here
• Rossio, 2 km/1 mi, directions here
Others
• Castle of San Jorge, directions here
• Santa Justa elevator, directions here
• Commerce Square, 4 km/2 mi, directions here
How can I confirm my booking with the Neya Lisboa hotel?
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: [email protected] with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: [email protected] with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
May we leave our luggage before check in, at Neya Lisboa hotel ?
Secure luggage storage is available for all our guests for free before check-in and after check-out.
Does Neya Lisboa hotel provide shuttle services to and from airports ?
We do not offer shuttle services.
What is Neya Lisboa hotel star rating ?
Our hotel is part of Neya Hotels.
- Star rating: 4 stars.
- Service category: Midscale.
More info here
- Star rating: 4 stars.
- Service category: Midscale.
More info here
What is the cancellation policy for Neya Lisboa hotel ?
Our cancellation policies vary by season.
From November to March, cancellation is free up to 48 hours before arrival.
From April to June and September to October, it’s free up to 5 days before.
From July to August, it’s free up to 72 hours before.
A 100% charge applies year-round for no-shows, early departures or after the above deadlines.
From November to March, cancellation is free up to 48 hours before arrival.
From April to June and September to October, it’s free up to 5 days before.
From July to August, it’s free up to 72 hours before.
A 100% charge applies year-round for no-shows, early departures or after the above deadlines.
