{"id":21829,"date":"2025-03-13T08:55:48","date_gmt":"2025-03-13T08:55:48","guid":{"rendered":"https:\/\/lisboa.neyahotels.com\/faq\/"},"modified":"2025-04-09T14:26:39","modified_gmt":"2025-04-09T13:26:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/lisboa.neyahotels.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; css=&#8221;.vc_custom_1741800336550{background-image: url(https:\/\/lisboa.neyahotels.com\/wp-content\/uploads\/2025\/03\/neya-lisboa-banner2.jpg?id=21814) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;remove-banner-padding&#8221;][vc_column][vc_empty_space height=&#8221;300px&#8221; el_class=&#8221;mobile-banner-height&#8221;][mk_fancy_title tag_name=&#8221;h1&#8243; color=&#8221;#ffffff&#8221; size=&#8221;88&#8243; force_font_size=&#8221;true&#8221; size_phone=&#8221;28&#8243; font_weight=&#8221;200&#8243; letter_spacing=&#8221;18&#8243; margin_bottom=&#8221;5&#8243; font_family=&#8221;none&#8221; responsive_align=&#8221;left&#8221; el_class=&#8221;banner-heading&#8221;]\n<p style=\"color: white; text-align: center;\">QUESTIONS<\/p>\n<p style=\"color: white; text-align: center;\">FREQUENT<\/p>\n[\/mk_fancy_title][vc_empty_space height=&#8221;300px&#8221; el_class=&#8221;mobile-banner-height&#8221;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1709911635058{background-color: #000000 !important;}&#8221; el_class=&#8221;booking-row&#8221;][vc_column]<div class=\"booking-form-wrapper\"><div class=\"booking-form-container\"><form action=\"https:\/\/booking.lisboa.neyahotels.com\/en\/bookcore\/v4\/search-dispo.htm\" target=\"_blank\" method=\"post\"><div class=\"field\">\r\n                        <label>Check-in<\/label>\r\n                        <input type=\"text\" class=\"datepicker check-in\" name=\"entrada\" \/>\r\n                    <\/div>\r\n                    <div class=\"field\">\r\n                        <label>Check-out<\/label>\r\n                        <input type=\"text\" class=\"datepicker check-out\" name=\"salida\" \/>\r\n                    <\/div>\r\n                    <div class=\"field adults-field\">\r\n                        <label>Adults<\/label>\r\n                        <select class=\"adult\">\r\n                            <option value=\"1\">1<\/option>\r\n                            <option value=\"2\">2<\/option>\r\n                            <option value=\"3\">3<\/option>\r\n                            <option value=\"4\">4<\/option>\r\n                        <\/select>\r\n                    <\/div>\r\n                    <div class=\"field children-field\">\r\n                        <label>Children<\/label>\r\n                        <select class=\"children\">\r\n                            <option value=\"0\">0<\/option>\r\n                            <option value=\"1\">1<\/option>\r\n                            <option value=\"2\">2<\/option>\r\n                        <\/select>   \r\n                    <\/div>\r\n                    <div class=\"children-age-interface\">\r\n                        <span class=\"close\"><\/span>\r\n                        <p>Children's age<\/p>\r\n                        <div class=\"input-zone\"><\/div>\r\n                        <span class=\"add-children\"><\/span>\r\n                        <span class=\"submit\">Confirmar<\/span>\r\n                    <\/div>\r\n                    <input type=\"hidden\" name=\"adultos\" id=\"id_adultos\" value=\"1\">\r\n                    <input type=\"hidden\" name=\"ninos\" id=\"id_ninos\" value=\"0\">\r\n                    <input type=\"hidden\" name=\"edades\" id=\"id_edades\">\r\n                    <!--<input type=\"text\" name=\"codpromo\" \/>-->\r\n                    <input type=\"hidden\" name=\"sort_occupancy\" \/>\r\n                    <button>Book now<\/button>\r\n                <\/form><\/div><\/div><script>\r\n                    jQuery(function() {\r\n                      ShareITApplication.Page().bookingEngine(\"Idade da crian\u00e7a\", \"Anos\", \"Por favor seleccione uma idade entre os 0 e 11 anos\");\r\n                    });\r\n                  <\/script>[\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=&#8221;50&#8243;][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1744202916824{margin-bottom: 0px !important;}&#8221;][\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1744202987746{margin-bottom: 0px !important;}&#8221;]<!-- Script start -->\r\n<script\r\n  src=\"https:\/\/snippets.quicktext.im\/static\/snippets.min.js\"\r\n  data-license=\"9kAv5-s1ZO\" \r\n  data-lang=\"en\"\r\n  data-top=\"20\"\r\n><\/script>\r\n<!-- Script end -->\r\n\r\n<style>\r\n    .faq-container {\r\n        max-width: 900px;\r\n        margin: 0 auto;\r\n        font-family: \"Segoe UI\", Arial, sans-serif;\r\n        padding: 20px;\r\n    }\r\n    \r\n    .faq-item {\r\n        margin-bottom: 10px;\r\n        border-radius: 4px;\r\n        overflow: hidden;\r\n        transition: all 0.3s ease;\r\n    }\r\n    \r\n    .faq-item:hover {\r\n        box-shadow: 0 5px 15px rgba(255,255,255,0.1);\r\n    }\r\n    \r\n    .question {\r\n        background-color: #000000;\r\n        color: white;\r\n        padding: 15px 20px;\r\n        margin: 0;\r\n        cursor: pointer;\r\n        display: flex;\r\n        justify-content: space-between;\r\n        align-items: center;\r\n        font-size: 16px;\r\n        font-weight: 500;\r\n        position: relative;\r\n    }\r\n    \r\n    .question::after {\r\n        content: \"+\";\r\n        font-size: 22px;\r\n        transition: transform 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href=\"mailto:reservations.lisboa@neyahotels.com\">reservations.lisboa@neyahotels.com<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+351 21 841 3051\">+351 21 841 3051<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Events<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:sales@neyahotels.com\">sales@neyahotels.com<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+351 21 841 3066\">+351 21 841 3066<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Restaurant<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:sales.lisboa@neyahotels.com\">sales.lisboa@neyahotels.com<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+351 21 841 3066\">+351 21 841 3066<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Spa<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:spa.lisboa@neyahotels.com\">spa.lisboa@neyahotels.com<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+351 21 841 3051\">+351 21 841 3051<\/a><br>Toll-Free #: Not available<br>SMS: Not available<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>How can I provide feedback about my stay at the hotel Neya Lisboa?<\/div>\n    <div class='answer'>To submit your feedback, please send an email to: lisboa@neyahotels.com with the following information, we will get back to you as soon as possible: <br> \u2003\u2022  Reservation or accommodation number (if you have one)<br>\u2003\u2022  Request<br>\u2003\u2022  Email address<br>\u2003\u2022  Phone number<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>Which language does the staff speak at Neya Lisboa hotel ?<\/div>\n    <div class='answer'>Our team speaks English, French, Portuguese and Spanish.<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>Is there a spa at Neya Lisboa hotel ?<\/div>\n    <div class='answer'>Take a look at the spa details below:<br>\u2022<strong> Day Spa Lisboa<\/strong>:<br> -Smoking not allowed<br> -Pets are not allowed in this area.\/ Wheelchair not accessible\/ Wheelchair ramp\/lift available<br> - Pregnancy friendly<br> -Open to public<br> -Guest price: 75 EUR \/hour<br> -Minimum age 18 year(s)<br> -Reservation is mandatory<br>- <strong>Provided<\/strong>: Bathrobe and slippers.<br>- <strong>Not provided<\/strong>: Swimsuit and swim cap.<br>- <strong>Not mandatory<\/strong>: Bathrobe, slippers, swimsuit and swim cap.<br>- <strong>Facilities<\/strong>: Massage, shower and Hydromassage bathtub.<br>- Spa Menu: <a href=\"https:\/\/qt.im\/Csa\" target=\"_blank\" rel=\"noopener\">Link<\/a><br>- Click <a href=\"https:\/\/qt.im\/Csb\" target=\"_blank\" rel=\"noopener\">here<\/a> for more details<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>Is there a restaurant in Neya Lisboa hotel ?<\/div>\n    <div class='answer'>Definitely, Neya Lisboa has a restaurant:<br><br><strong>Restaurant Viva Lisboa:<\/strong><br>\u2022  European, Fine Dining<br>\u2022  Open on Mon, Tue, Wed, Thu and Fri.<br>\u2022  Open all year.<br>\u2022  Opening times:<br>\u2002\u2022   Mon: from 12:30 to 15:00.<br>\u2002\u2022   Tue: from 12:30 to 15:00.<br>\u2002\u2022   Wed: from 12:30 to 15:00.<br>\u2002\u2022   Thu: from 12:30 to 15:00.<br>\u2002\u2022   Fri: from 12:30 to 15:00.<br>\u2022  Price range: $$<br>\u2022  Open for hotel residents and visitors.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Lunch boxes are available upon request.<br>\u2022  Max capacity: 50 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant offers:<br>\u2002\u2022  High chairs<br>\u2022  No dress code is required<br><a href=\"https:\/\/qt.im\/Csu\" target=\"_blank\" rel=\"noopener\">Restaurant Viva Lisboa menu<br>                <\/a><a href=\"https:\/\/qt.im\/Cga\" target=\"_blank\" rel=\"noopener\">Restaurant Viva Lisboa drink list<br>                <\/a><a href=\"https:\/\/qt.im\/Csv\" target=\"_blank\" rel=\"noopener\">Restaurant Viva Lisboa website<br>                <\/a><\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>Can I make a spa reservation at the Neya Lisboa hotel ?<\/div>\n    <div class='answer'><strong>\u2022  Day Spa Lisboa:<\/strong><br>To make a spa reservation, please send an email to: spa.lisboa@neyahotels.com with the following information: <br> \u2003\u2022  Desired date<br>\u2003\u2022  Desired time<br>\u2003\u2022  Spa treatment<br>\u2003\u2022  Reservation or accommodation number<br>\u2003\u2022  Email address<br>\u2003\u2022  Phone number<br><\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>What time is breakfast served at hotel Neya Lisboa?<\/div>\n    <div class='answer'>Breakfast is served daily from 07:00 to 10:30.<br>The breakfast is served in Viva Porto Restaurant.<br><br>We can also serve breakfast in room upon request.<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>How to apply for a job or internship at Neya Lisboa hotel ?<\/div>\n    <div class='answer'>If you\u2019d like to work with us, please send an email to sales@neyahotels.com<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>Is there a car rental service at the Neya Lisboa hotel ?<\/div>\n    <div class='answer'>Here are all the items available for rent: <br><br><b>Available for free:<\/b><br>Bike<br>Umbrella<br><br><b>External services:<\/b><br>- For Electric bike rental, we recommend Front Office Lisboa.<br>You can contact them directly at<br>\u2022 +351 21 310 1800<br><br>- For Portable wifi rental, we recommend Front Office Lisboa.<br>You can contact them directly at<br>\u2022 +351 21 310 1800<br><br>- For Car rental, we recommend Front Office Lisboa.<br>You can contact them directly at<br>\u2022 +351 21 310 1800<br><br>- For Motor scooter rental, we recommend Front Office Lisboa.<br>You can contact them directly at<br>\u2022 +351 21 310 1800<br><\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>Is there a bar at Neya Lisboa hotel ?<\/div>\n    <div class='answer'>Take a look at our bar details below <br><br><strong> NEYA Lounge Bar<\/strong>:<br>\u2022 Lounge bar<br>\u2022 Smoking not allowed\/ Wheelchair accessible<br>\u2022 Open 7\/7 <br>\u2022 Open from 11:00 to 23:00<br>\u2022 Open to public  <br><br>\u2022 Pets are not accepted in the bar<br>\u2022 Food served<br>\u2022 No age restriction<br>\u2022 No live entertainment<br>\u2022 No dress code is required<br>\u2022 Free services: TV, Big screen and Sports broadcast<br>\u2022 No happy hour <br><br> - Have a look at our <a href=\"https:\/\/qt.im\/Cg1\" target=\"_blank\" rel=\"noopener\">menu<\/a><\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>How can I get an invoice from the Neya Lisboa hotel?<\/div>\n    <div class='answer'>To request an invoice, please send an email to: reservations.lisboa@neyahotels.com with the following information:<br><br>\u2003\u2022  Reservation or accommodation number (if you have one)<br>\u2003\u2022  Email address<br>\u2003\u2022  Phone number<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>Is there a parking at Neya Lisboa hotel ?<\/div>\n    <div class='answer'>Our parking costs 22 EUR\/night.<br>Valet parking: NO<br>Not bookable<br>We have an EV charging station, the cost applies per charge and it depends on your subscription plan with the provider.<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>What time is the check in at Neya Lisboa hotel ?<\/div>\n    <div class='answer'>Standard check-in time is anytime after 15h. Even very late at night<br>Early check-in is subject to availability and not guaranteed.<br>If your room is read,y you can check-in early without extra charge.<br>We can guarantee early check-in upon payment of one extra night fee.<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>Do rooms at Neya Lisboa hotel include a welcome tray, coffee machine or kettle?<\/div>\n    <div class='answer'>See our welcome tray options below:<br><b>Lobby:<\/b><br>\u2022 <b>For Free<\/b>: Biscuits, Flavoured water<br>\u2022 <b>Not available<\/b>: Mineral water, Gummies<br><br><b>Standard with extra bed, Standard Double, Standard Twin, Standard Individual:<\/b><br>\u2022 <b>For Free<\/b>: Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar<br>\u2022 <b>Not available<\/b>: Nespresso, Espresso machine, Coffee machine, Nescaf\u00e9, Coffee pods, Mineral water, Chocolate powder, Milk, Biscuits, Fruits<br>\u2022 Welcome tray refill: supplied on arrival only<br><br><b>Suite Superior:<\/b><br>\u2022 <b>For Free<\/b>: Coffee machine, Coffee pods, Purified water, Kettle, Tea bags, Milk powder, Sugar<br>\u2022 <b>Not available<\/b>: Espresso machine, Mineral water<br>\u2022 Welcome tray refill: supplied on arrival only<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>How can we get to Neya Lisboa hotel from the closest airport or train station ?<\/div>\n    <div class='answer'>Public transport options are:<br><br><strong>Airports<\/strong><br>\u2022   Lisboa (LIS), 5 km\/3 mi, directions <a href=\"https:\/\/qt.im\/CnA\" target=\"_blank\" rel=\"noopener\">here<\/a><br>\u2022  Cascais (CAT), 21 km\/13 mi, directions <a href=\"https:\/\/qt.im\/CnD\" target=\"_blank\" rel=\"noopener\">here<\/a><br><br><strong>Train stations<\/strong><br>\u2022  Santa Apol\u00f3nia, 3 km\/2 mi, directions <a href=\"https:\/\/qt.im\/JeQ\" target=\"_blank\" rel=\"noopener\">here<\/a><br>\u2022   Oriente, 9 km\/6 mi, directions <a href=\"https:\/\/qt.im\/Al\" target=\"_blank\" rel=\"noopener\">here<\/a><br>\u2022   Rossio, 2 km\/1 mi, directions <a href=\"https:\/\/qt.im\/JeT\" target=\"_blank\" rel=\"noopener\">here<\/a><br><br> <strong>Others<\/strong><br>\u2022  Castle of San Jorge, directions <a href=\"https:\/\/qt.im\/CnM\" target=\"_blank\" rel=\"noopener\">here<\/a><br>\u2022  Santa Justa elevator, directions <a href=\"https:\/\/qt.im\/CnN\" target=\"_blank\" rel=\"noopener\">here<\/a><br>\u2022  Commerce Square, 4 km\/2 mi, directions <a href=\"https:\/\/qt.im\/CnO\" target=\"_blank\" rel=\"noopener\">here<\/a><\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>How can I confirm my booking with the Neya Lisboa hotel?<\/div>\n    <div class='answer'><strong>\u2022 If you have booked directly with the hotel:<\/strong><br>Please click on this link to manage your reservation: <a href=\"https:\/\/qt.im\/2B4a\" target=\"_blank\" rel=\"noopener\">find my reservation<\/a>.<br>If you cannot find your reservation, please send an email to: reservations.lisboa@neyahotels.com with the following information:<br>Check-in date<br>Full name<br>Reservation or accommodation number<br>Phone number<br>Email address<br><strong><br> \u2022 If you have booked through an OTA (Booking, Expedia..):<\/strong><br>You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>May we leave our luggage before check in, at Neya Lisboa hotel ?<\/div>\n    <div class='answer'>Secure luggage storage is available for all our guests for free before check-in and after check-out.<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>Does Neya Lisboa hotel provide shuttle services to and from airports ?<\/div>\n    <div class='answer'>We do not offer shuttle services.<\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>What is Neya Lisboa hotel star rating ?<\/div>\n    <div class='answer'>Our hotel is part of Neya Hotels. <br>- Star rating: 4 stars. <br>- Service category: Midscale.<br>More info <a href=\"https:\/\/qt.im\/Ctl\" target=\"_blank\" rel=\"noopener\">here<\/a><\/div>\n<\/div>\n<div class='faq-item'>\n    <div class='question'>What is the cancellation policy for Neya Lisboa hotel ?<\/div>\n    <div class='answer'>Our cancellation policies vary by season. <br>From November to March, cancellation is free up to 48 hours before arrival. <br>From April to June and September to October, it\u2019s free up to 5 days before. <br>From July to August, it\u2019s free up to 72 hours before. <br>A 100% charge applies year-round for no-shows, early departures or after the above deadlines.<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; 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